Real tech support

Taken from userfriendly:-

Michael sent me this little message, and I swear that I spluttered my coffee when I read it:
I am tech support for a Portland based ISP. Just thought I would pass along some real questions I have been asked this week.
1) Telling a customer to enter a phone number for their dial up connection they asked "Do I need that in caps?"

2) Received an email asking us if Netscape would cost them more to use on the net than Explorer.